SHIPPING POLICY

Unless stated otherwise, all products are made to order therefore we aim for them to be with you within 7-14 days.

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Keepsakes delivery time is 2-3 weeks from receiving items from you. Due to the nature of the products, there needs to be more communication with clients. Please email info@gemsboutique.online if you have questions regarding our equestrian keepsake range
 

For UK shipping we use Royal Mail 2nd class signed for or Parcel Force.

Collection is an option too, this can done at check out

Orders outside the UK will need to place an order via email, once postage has been agreed 

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RETURN & EXCHANGE POLICY

Returns or exchanges are not available as all products are bespoke and made to order. They will only be considered in the event of a fault with the product